Help
Frequently asked questions
General
What makes AUTRE your go-to activewear brand?
AUTRE gives you premium sportswear and loungewear that feels good, looks sharp and moves with you. Wear it for training, then keep it on all day!
How can you reach AUTRE for quick help?
DM us on Instagram @be_autre or WhatsApp +250 794 426 099. Share your question, and we’ll help you fast!
What makes AUTRE different from other brands?
AUTRE blends premium quality with style and individuality — perfect for training, lounging or going out.
Ordering & shipping
How do you place an order on AUTRE?
Pick your item, add it to your bag, then check out and pay. Simple, quick, done!
What size options does AUTRE offer?
You can choose from a range of sizes. Open the size guide on any product page to find your best fit!
Is delivery free in Kigali?
Yes — if you are in Kigali and your order is RWF 50,000 or more, delivery is free! If you're outside Kigali, your delivery fee depends on your location.
How fast is AUTRE delivery?
In Kigali, you usually get your order the same day or the next day! Outside Kigali, delivery time depends on distance and courier availability.
Payments, returns & exchanges
What payment options can you use at AUTRE?
You can pay with mobile money or a bank card. Just complete checkout with one of the available payment options to confirm your order!
Do you offer cash on delivery?
No — you pay before delivery through the available payment options. That keeps your order moving fast!
What should you do if your order arrives faulty?
If your item arrives faulty, contact us right away with your order number and a clear photo. We'll check it and guide you from there!
